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Out of Hours Emergency Call Handling Services

 

Out of Hours Emergency Call Handling Services

Get 24/7 cover for your tenants with our Out of Hours Emergency Call Handling Services

SPS Out of Hours Emergency Call Handling Services allow housing providers and property managers to offer tenants a continuous service to meet their needs, day or night.

It is not always convenient for tenants to make calls during office hours and many incidents, such as a faulty boiler, may only become noticeable in the middle of the night. Who then do your tenants call?

With our Out of Hours Emergency Call Handling Services we can take control of these situations when your office closes at the end of the working day. Tenants are provided with an 'out of hours' number to call and a member of our team, specifically assigned and dedicated to your account, will always answer the call using your organisation's name so your tenants feel confident in the service. We will organise and co-ordinate your contractors or, where required, SPS Operatives will be sent to emergency call outs.

Service Benefits

  • Enable you to maintain a seamless 24-hour call centre
  • We deliver a high quality service for you and your tenants
  • Provide tenants with peace of mind
  • Rapid response to emergency situations
  • Highlight and report under performing contractors

Download Case Study Out of Hours Emergency Call Handling Services

Technical Specification

  • Facilitate and manage tenants requests
  • Organise and co-ordinate contractors
  • Provide advice and guidance for tenants
  • Compile reports on activity
  • Record all calls

Download PDF DatasheetOut of Hours Emergency Call Handling Services

Interested? Click here to get a free quote or consultation!

To place an order or discuss our Out of Hours Emergency Call Handling Services in more detail call SPS!

Lo-call: 08457 626542
Email: sales@spsdoorguard.com

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