Emergency Out of Hours | Call Handling

Emergency Out of Hours Call Handling: 24/7 response even when your offices are closed

It is not always convenient for tenants to make calls during office hours and many incidents, such as a faulty boiler, may only become noticeable in the middle of the night. Who then do your tenants call?

With our Out of Hours Emergency Call Handling Services we can take control of these situations when your office closes at the end of the working day. Tenants are provided with an 'out of hours' number to call and a member of our team, specifically assigned and dedicated to your account, will answer the call using your organisation's name so your tenants feel confident in the service. We will organise and co-ordinate your contractors or, where required, SPS Operatives will be sent to emergency call outs.

Service Benefits

• Enable you to maintain a seamless 24-hour call centre
• Provide tenants with peace of mind
• Rapid response to emergency situations
• Highlight and report under performing contractors

Please contact us today to arrange a demonstration, place an order or discuss your requirements further.