SPS Customer Satisfaction Survey

Aberdeen... Glasgow... Edinburgh... Dundee... Carlisle... Newcastle... Leeds... Liverpool... London... Manchester... Sheffield... Birmingham... Leicester... Warrington... Amsterdam... Rotterdam... Maastrict... Sunderland... Middlesbrough... Darlington... Preston... Southport... Stoke... Telford... Chester... Hull... Grimsby... Nottingham... Derby... Peterborough... Norwich... Northampton... Oxford... Cambridge... Luton... Ipswich... Chelmsford... Swindon... Gloucester... Swansea... Newport... Cardiff... Wrexham... Bristol... Reading... Southampton... Bournemouth... Portsmouth... Exeter... Plymouth... Eastbourne... Brighton... Gillingham... Southend... Paisley... Hamilton... Livingston... Cumbernauld... Kilmarnock... Alloa... Dunfermline... Glenrothes... Perth... St. Andrews... Inverness... Ayr... Dumfries... Hartlepool... York... Burnley... Blackpool... St. Helens... Bolton... Chesterfield... Oldham... Huddersfield... Scunthorpe... Mansfield... Lincoln... Coventry... Solihull... Worcester... Milton Keynes... Bedford... Slough... Bath... Hastings... Dover... Wigan... Widnes... Runcorn... Nuneaton... Tamworth... Rugby... Walsall... Watford... Enfield... Barnet... Haringey... Camden... Harrow... Brent... Westminster... Kensington & Chelsea... Hammersmith & Fulham... Ealing... Hillingdon... Hounslow... Richmond upon Thames... Wandsworth... Lambeth... Kingston upon Thames... Merton... Sutton... Waltham Forest... Redbridge... Havering... Barking & Dagenham... Newham... Hackney... Islington... Tower Hamlets... City of London... Southwark... Lewisham... Greenwich... Bexley... Bromley... Croydon...

Company
Name		Position
Email		Tel No.
Criteria		Excellent				Poor
Criteria		5	4	3	2	1
1	Product Quality
	Steel Security - Void Properties
	Alarm Security - Void Properties
	Property Clearance
	Property Cleaning
	Estate Management
	Communal Entrance Doors
	Out Of Hours Call Handling
	Other Products
2	Time taken from Order to Completion
3	Reliability
4	Sales Team
5	Ordering Department
6	Quality of Communications
7	Accuracy of Paperwork
8	Invoice Arrangements
9	Professionalism of Staff
10	Overall Satisfaction
11	SPS against other suppliers providing similar products or services
12	How likely is it that you would recommend our company to a friend or colleague? (10 being the best)
	Why? Please comment

	Call Handling Services		Steel Security - Voids		Communal Entrance Doors
	Environmental Services		Property Clearance		Alarm Security - Voids

SPS Customer Satisfaction Questionnaire